Refund and Returns Policy
Outdoor American Kitchens wants to ensure your customer experience is nothing but exceptional. If you are ever unsatisfied, we would gladly like to offer solutions.
The return policy for our online store and showroom is as follows:
Outdoor American Kitchens charges a 15% restocking fee for any product ordered, in part or in full, from our showroom or website that are cancelled prior to delivery or pick-up. If paying by credit card, credit card fees are not refundable.
Item(s) must be in unused, unassembled condition and returned in the original packaging within 30 days of delivery.
Items that are not eligible for return include the following:
- Used items, including items that have been installed or assembled.
- All food-related perishable/non-perishable items, i.e., sauces, rubs, brines, seasonings.
- Clearance items.
- Custom-made, special-order, and made-to-order products.
- Items marked “non-returnable” in the item description.
- Items requested outside of the 30-day return period.
If your item qualifies for a return you can start the process by contacting us at CustomerService@oakitchens.com and Requesting a Return Authorization. Please be aware of the following information regarding how this process will proceed:
- All shipping (to and from) costs are deducted from the refund.
- You will receive an email confirming we received your request that will include additional details on the process.
- An itemized Return Authorization and detailed instructions will be emailed to you upon approval. Approved returns must be returned within 30 days of receiving approval.
- Your return must be properly packaged in the original outer & inner packaging to help reduce damage and include all original parts, manuals, pieces, packing slips, etc.
- After Outdoor American Kitchens receives and inspects the return, your refund will be issued. The processing time for the refund will depend on the payment option used for the order.
- Any items returned outside of this process, or 30-day period are not eligible for a refund.
- Any items returned on your own are not eligible for a refund.
To request a return, or if you have any questions or concerns, please do not hesitate to email us at CustomerService@oakitchens.com.